Instructions:  Please select the responses that most clearly represent your opinion.  There are no "right" or "wrong" answers; what is important is your evaluation of the service provided by GCU's Tech Support.  This survey is administered and maintained by the Office of Assessment, which assures your anonymity.
Q1 Within the past term, I have contacted Tech Support to resolve a technical issue.   Yes   No   Q2 I contacted Tech Support by the following means:   phone   chat   email   Facebook   Twitter   Webinar       Q3 My wait time to speak with a support technician was within the following range:   0-3 minutes 4-7 minutes 8-10 minutes over 10 minutes     Q4 My wait time to receive a response from a support technician was within the following range:   0-2 hours 3-8 hours over 8 hours Q5 My main reasons for contacting Tech Support were the following:   Login/Password ANGEL Faculty Portal GCU Email Student Portal Library eBooks   Other		Q6 The support technician took the time to listen and understand my issue. Disagree strongly   Disagree   Neither agree nor disagree   Agree   Agree strongly Q7 The support technician helped me better understand the problem and its solution. Disagree strongly   Disagree   Neither agree nor disagree   Agree   Agree strongly Q8 The support technician was able to resolve the issue for which I contacted Tech Support. Disagree strongly   Disagree   Neither agree nor disagree   Agree   Agree strongly Q9 My experience with GCU's support technician had a positive effect on my perception of online education. Disagree strongly   Disagree   Neither agree nor disagree   Agree   Agree strongly Q11 Do you have a non-GCU email account which you check daily?   Yes No Q10 In the space below, please make any other comments you have regarding your experience with GCU Tech Support.